77cbc's Privacy Policy
Your Data, Our Responsibility

77cbc is a trusted online gaming platform in Bangladesh offering a wide range of entertainment, including Live Casino, slots, Sports Betting, and bingo. This Privacy Policy applies to all information you provide or that we collect when you use 77cbc through our website, mobile app, or any other digital channel.

Please take the time to read and understand this Privacy Policy. By creating a 77cbc account and using the platform, you are considered to have agreed to the terms of this policy. If you disagree with any part of it, please contact us before using the platform.

77cbc collects different types of information for different purposes. The details are as follows:

Registration & Identity Information

• Full name, date of birth, and gender.
• Mobile number and email address.
• Residential address (city, district, postal code).
• National ID number or passport number (required for KYC verification).

Financial Information

• Mobile banking number (Mobile Banking, Nagad, Rocket).
• Deposit and withdrawal history.
• Transaction ID and payment method details.

Device & Technical Information

• IP address and geographic location.
• Browser type, operating system, and device model.
• Time spent on the platform and pages visited.
• Cookie and session data.

77cbc uses your information for the following legitimate purposes. We always use only what is strictly necessary and never for anything beyond that:

• Account Management: To create, verify, and maintain your profile.
• Payment Processing: To securely process deposits and withdrawals.
• Customer Support: To resolve your complaints and queries promptly.
• Fraud Prevention: To detect unauthorized access and fraud.
• Bonuses & Promotions: To send you offers relevant to you.
• Legal Obligations: To fulfill information requests from government or regulatory authorities.
• Service Improvement: For statistical analysis to improve your gaming experience.

77cbc may share your personal information with third parties only in limited circumstances and under strict conditions. Those circumstances are clearly set out below:

Service Providers

Data may be shared with selected third parties under contractual agreements for payment processing, technology infrastructure, and customer support. These parties may only use the data for their designated purpose and for no other reason.

Legal Authorities

Information may be disclosed in response to a court order, government directive, or lawful request from a law enforcement authority. Where possible, we will endeavor to notify you in advance.

Business Changes

In the event of a company merger, acquisition, or restructuring, user data may be transferred. However, the new entity will be required to comply with this Privacy Policy.

77cbc uses cookies on its website and app to make your experience more personalized and convenient. Cookies are small data files stored in your browser.

Types of Cookies

• Essential Cookies: Required to maintain login sessions and ensure security. These cannot be disabled.
• Performance Cookies: Used to analyze platform speed and performance.
• Functional Cookies: To remember your preferred language, theme, and settings.
• Analytics Cookies: Used to understand usage patterns and improve your experience — these are optional.

You can delete cookies or block new ones at any time through your browser settings. However, disabling essential cookies may cause some platform features to stop working.

77cbc retains your information for defined periods, determined by the type of data and its purpose:

• For as long as the account is active: Profile information and gaming history are retained for as long as the account remains active.
• 5 years after account closure: Transaction data for legal obligations and financial records.
• 3 Years: Records related to customer support interactions and complaints.
• 30 Days: Log files and technical data are automatically deleted after security review.

Once the designated retention period ends, data is securely deleted or anonymized so that it can no longer be linked to any individual.

As a 77cbc user, you have clear rights over your own information. All of your rights are outlined below:

• Right to Access You can request to see what personal information we hold about you. Contact support and we will provide it within 30 days.
• Right to Rectification If any of your information is incorrect or incomplete, you can request a correction. Many details can be updated directly from your profile page.
• Right to Erasure Under certain circumstances, you may request that your data be deleted. Some data may need to be retained for a specified period due to legal obligations.
• Right to Restrict Processing You can request that your information be restricted for certain purposes, such as opting out of marketing communications.
• Data Portability You can request an export of your information in a standard format so it can be transferred to another service if needed.
• Right to Object You may object to the processing of your data on the basis of legitimate interests. This right applies at all times, especially in the case of direct marketing.

Contact our support team to exercise any of your rights. We typically respond within 7–15 business days.

77cbc follows the highest industry security standards to protect your information. Our technical and organizational security measures are outlined below:

• AES-256 Encryption: Military-grade encryption is used to store all sensitive data.
• SSL/TLS Protocol: Fully encrypted channels are used during all data transmission.
• Two-Factor Authentication (2FA): An option is available to add an extra layer of security when logging into your account.
• Access Controls: Only authorized personnel can access specific data.
• Regular Security Audits: Our systems are regularly audited by third-party security experts.
• Failed Login Protection: Accounts are temporarily locked after a set number of failed login attempts.
• Real-Time Monitoring: 24/7 system monitoring is in place to detect suspicious activity.

77cbc is strictly for adults aged 18 and above. We do not collect or process information from minors, and they are not permitted to use the platform.

Age verification is mandatory during registration. If we discover that a minor's data has entered our system, the account will be immediately suspended and all associated data permanently deleted.

If you believe a minor has used your details to create an account, please contact our support team immediately.

77cbc may update this Privacy Policy from time to time. Changes may be prompted by:

• Launch of new services or features.
• Legal or regulatory changes.
• Advancement of security technology.
• Refinements based on user feedback.

For any significant changes, we will send advance notice to your registered mobile number or email. Continued use of the platform after such changes will be considered as your acceptance of the updated policy.

For any questions, concerns, or requests regarding this Privacy Policy, please reach out to our dedicated privacy team: